.pf-app{--background:#fff;--foreground:#112a35;--primary:#0b7069;--primary-foreground:#fff;--accent:#edf5f3;--border:#dce5e3;--ring:#2374b6;display:grid;grid-template-columns:188px minmax(0,1fr);min-height:100dvh;background:#f5f7f6;color:var(--foreground);font-size:14px;line-height:1.5}.pf-app a,.pf-app button,.pf-app input,.pf-app select,.pf-app textarea{outline-offset:4px}.pf-app a:focus-visible,.pf-app button:focus-visible,.pf-app input:focus-visible,.pf-app select:focus-visible,.pf-app textarea:focus-visible{outline:2px solid #2374b6}.pf-app button{cursor:pointer}.pf-app a{color:inherit;text-decoration:none}.pf-app button:disabled{cursor:default}.pf-app input,.pf-app select,.pf-app textarea{width:100%;min-height:44px;border:1px solid #c5d3cf;background:#fff;border-radius:5px;padding:10px 12px;font:inherit;color:#112a35}.pf-app textarea{resize:vertical;line-height:1.65}.pf-app label{display:block;font-weight:600}.pf-app h1,.pf-app h2,.pf-app h3{font-weight:650;line-height:1.25;letter-spacing:-.025em}.pf-app h1{font-size:29px}.pf-app h2{font-size:21px}.pf-app h3{font-size:16px}.pf-app p{margin:0}.pf-app .muted{color:#536b72}.pf-app .eyebrow{font-size:10px;font-weight:650;letter-spacing:.09em;color:#52716f;margin-bottom:12px}.pf-app .text-link{color:#0b7069;font-weight:600}.pf-app .text-link:hover{text-decoration:underline}.skip-link{position:fixed;top:8px;left:8px;padding:12px;background:#fff;color:#112a35;transform:translateY(-160%);z-index:100}.skip-link:focus{transform:translateY(0)}.app-sidebar{position:sticky;top:0;height:100dvh;background:#112a35;color:#e2edec;padding:28px 16px;display:flex;flex-direction:column}.app-brand{display:block;font-size:23px;font-weight:700;letter-spacing:-.055em;padding:0 6px}.sidebar-caption{font-size:9px;color:#a8bfc0;letter-spacing:.12em;padding:0 6px;margin-top:37px!important;margin-bottom:13px!important}.app-sidebar nav{display:grid;gap:5px}.app-sidebar nav a,.sidebar-bottom>a{display:flex;align-items:center;gap:12px;min-height:46px;padding:12px;border-radius:5px;color:#c6d7d7}.app-sidebar a[aria-current=page]{background:#ffffff13;color:white;font-weight:650}.app-sidebar nav a:hover,.sidebar-bottom>a:hover{background:#ffffff0d}.nav-number{font-size:10px;opacity:.65;font-variant-numeric:tabular-nums}.sidebar-bottom{margin-top:auto;padding-top:40px}.sidebar-bottom p{font-size:10px;color:#b0c5c6;padding:15px 12px 0}.app-body{min-width:0}.app-topbar{min-height:66px;border-bottom:1px solid #dce5e3;background:#fff;display:flex;align-items:center;gap:18px;padding:14px 30px}.desktop-context{color:#586f76;font-size:12px}.desktop-context span{padding:0 12px;color:#a3b3b5}.demo-label{border:1px solid #ccdbd6;color:#3f6861;border-radius:4px;padding:3px 9px;font-size:10px;font-weight:650;letter-spacing:.04em}.mobile-brand{display:none}.business-link{margin-left:auto;color:#46655f!important;font-size:12px}.demo-notice{padding:10px 30px;border-bottom:1px solid #dce5e3;color:#526c71;background:#edf3f0;font-size:11px}.demo-notice strong{font-weight:650;color:#224d46}.app-content{min-width:0;outline:none}.mobile-navigation{display:none}.case-workspace{display:grid;grid-template-columns:minmax(260px,330px) minmax(0,1fr);background:#fff;min-height:calc(100dvh - 105px)}.case-list{border-right:1px solid #dce5e3;min-width:0;display:flex;flex-direction:column}.list-tools{padding:25px 22px 20px;border-bottom:1px solid #dce5e3}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:18px}.section-heading :is(h1,h2){font-size:24px}.count{color:#657a7d;font-size:12px;font-variant-numeric:tabular-nums}.list-tools input{font-size:12px}.list-tools select{margin-top:10px;font-size:12px;background:#f7f9f8}.case-row{display:block!important;padding:21px 22px;border-bottom:1px solid #e4ebe9;border-left:3px solid transparent;transition:background .12s}.case-row:hover{background:#f5f9f7}.case-row.selected{background:#f0f6f3;border-left-color:#0b7069}.case-row-bottom,.case-row-top{display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:11px;color:#60767b}.case-row-top .channel{font-size:9px;white-space:nowrap}.case-row strong{display:block;margin:8px 0 13px;font-size:14px;font-weight:650}.status{display:inline-block;font-size:10px;line-height:1.5;padding:4px 8px;border-radius:4px;background:#edf2ef;color:#385b51;font-weight:600;white-space:nowrap}.status-new{background:#eaf1f7;color:#365d79}.status-closed{background:#f1f2f2;color:#596769}.list-footnote{padding:24px 22px;font-size:10px;color:#6c7e82;margin-top:auto!important}.case-detail{padding:27px clamp(24px,3.8vw,60px) 42px;min-width:0}.back-link{display:inline-block;color:#5d7478!important;font-size:11px;min-height:32px;margin-bottom:22px}.back-link:hover{text-decoration:underline}.case-header :is(h1,h2){font-size:clamp(25px,2.5vw,33px);max-width:650px}.case-person{color:#587177;margin-top:12px!important;font-size:14px}.case-facts{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:22px 28px;margin:30px 0 23px;max-width:650px}.case-facts dt{font-size:10px;color:#60777c;margin-bottom:6px}.case-facts dd{font-size:12px;margin:0;overflow-wrap:anywhere}.case-summary{font-size:12px;line-height:1.7;color:#536c73;max-width:650px;margin-bottom:26px!important}.detail-switcher{display:flex;gap:22px;border-bottom:1px solid #dce5e3}.detail-switcher button{font-size:12px;padding:12px 0;min-height:45px;position:relative;color:#60777a;border:0;border-bottom:2px solid transparent;background:transparent;white-space:nowrap}.detail-switcher button[aria-pressed=true]{color:#0b7069;font-weight:650;border-bottom-color:#0b7069}.detail-panel{padding-top:4px}.timeline-entry{padding:25px 0;border-bottom:1px solid #e5ece9;max-width:750px}.entry-heading{display:flex;align-items:baseline;justify-content:space-between;gap:12px;font-size:12px;flex-wrap:wrap}.entry-heading strong{font-weight:650}.entry-date,.entry-heading span{font-size:10px;color:#657b7e}.entry-date{margin-top:7px!important}.entry-text{font-size:13px;line-height:1.85;white-space:pre-wrap;overflow-wrap:anywhere;margin-top:13px!important}.case-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:25px}.case-actions button,.note-form button{font-size:12px}.draft-area,.note-form{margin-top:27px;max-width:750px}.draft-area label,.note-form label{font-size:13px}.draft-area textarea,.note-form textarea{margin-top:12px}.draft-area p,.note-form>p{font-size:11px;color:#5b7377;margin-top:8px}.note-form button{margin-top:12px}.notes-list{margin-top:22px}.internal-note{padding:18px 20px;border-left:2px solid #c2d6ce;background:#f3f7f4;margin-top:14px;max-width:750px}.note-kind{font-size:10px;font-weight:650;color:#46695b}.form-feedback{color:#146044;font-size:12px;min-height:22px;margin-top:18px!important}.pf-app .form-error{color:#a12621}.empty-state{padding:30px 22px;color:#5c7379;line-height:1.7}.empty-state h2,.empty-state h3{color:#24494d;font-size:16px;margin-bottom:12px}.empty-state button{margin-top:18px}.empty-state p{font-size:13px}.overview-page{max-width:1120px;margin:auto;padding:36px 42px 60px}.page-heading{margin-bottom:38px}.page-heading>p:last-child{color:#5b7379;margin-top:12px;font-size:13px}.overview-page section>.section-heading,.overview-page>.section-heading{margin-bottom:16px}.overview-page .section-heading>a{color:#0b7069;font-size:12px;min-height:36px;display:flex;align-items:center}.overview-rows{border-top:1px solid #cddbd6}.overview-row{display:flex;justify-content:space-between;gap:32px;padding:25px 0;border-bottom:1px solid #d9e4de}.overview-row:hover h3{text-decoration:underline}.overview-row .muted{font-size:11px}.overview-row h3{margin-top:7px}.overview-row p{font-size:12px;color:#63777b;margin-top:8px;max-width:650px}.overview-row-end{display:flex;flex-direction:column;align-items:flex-end;gap:12px;font-size:11px;color:#61767b;flex-shrink:0}.page-footnote{font-size:11px;color:#62797a;margin-top:24px!important}.message-list{border-top:1px solid #cddbd6}.message-row{display:block;padding:25px 0;border-bottom:1px solid #d9e4de}.message-row-meta{display:flex;gap:14px;flex-wrap:wrap;font-size:10px;color:#5a7377}.message-row-meta strong{color:#24474e;font-size:12px;margin-right:auto}.message-row h2{font-size:17px;margin-top:12px}.message-row p{color:#576f75;line-height:1.7;font-size:13px;margin-top:10px;max-width:800px}.message-row .text-link{display:block;font-size:11px;margin-top:14px}.message-row:hover h2{text-decoration:underline}.contact-row{border-top:1px solid #cfddd7;padding:24px 0;display:grid;grid-template-columns:minmax(220px,1fr) 1.3fr;gap:28px}.contact-heading{display:flex;gap:16px;align-items:center}.contact-heading h2{font-size:17px}.contact-heading p{font-size:11px;color:#5b7578;margin-top:6px}.contact-initials{display:flex;align-items:center;justify-content:center;width:44px;height:44px;background:#e9f0ec;border-radius:5px;font-size:12px;color:#3e655a;flex-shrink:0}.contact-row ul{list-style:none;padding:0;margin:0}.contact-row li a{display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:44px;color:#0b7069;font-size:12px}.contact-row li a:hover{text-decoration:underline}.business-section{padding:25px 0;border-top:1px solid #d2dfda;max-width:750px}.business-section p{font-size:13px;color:#5b7278;line-height:1.85;margin-top:12px}@media (min-width:1500px){.case-facts{grid-template-columns:repeat(4,minmax(0,1fr));max-width:none}}@media (max-width:1100px){.pf-app{grid-template-columns:160px minmax(0,1fr)}.app-brand{font-size:20px}.case-workspace{grid-template-columns:260px minmax(0,1fr)}.case-detail{padding:26px 24px 40px}.overview-page{padding:30px}.case-actions button{flex:1}.case-row{padding:20px 18px}}@media (max-width:900px){.pf-app{display:block;padding-bottom:76px}.app-sidebar{display:none}.app-topbar{padding:14px 22px;min-height:61px}.desktop-context{display:none}.mobile-brand{display:block;font-size:21px;font-weight:700;letter-spacing:-.05em}.business-link{min-height:36px;display:flex;align-items:center}.demo-notice{padding:10px 22px;font-size:10px}.mobile-navigation{position:fixed;z-index:20;bottom:0;left:0;right:0;background:#fff;border-top:1px solid #cbdad4;padding:6px 10px max(8px,env(safe-area-inset-bottom));display:grid;grid-template-columns:repeat(4,minmax(0,1fr))}.mobile-navigation a{display:flex;align-items:center;justify-content:center;flex-direction:column;gap:4px;min-height:49px;font-size:11px;color:#62797b;border-radius:4px}.mobile-navigation a[aria-current=page]{background:#edf5f0;color:#0b7069;font-weight:650}.mobile-navigation .nav-number{font-size:9px}.case-workspace{grid-template-columns:275px minmax(0,1fr)}.overview-page{padding:30px}.contact-row{grid-template-columns:1fr 1fr}}@media (max-width:700px){.case-workspace{display:block;min-height:calc(100dvh - 190px)}.is-detail .case-list,.is-list .case-detail{display:none}.case-list{border-right:0;min-height:calc(100dvh - 200px)}.list-tools{padding:24px 22px 18px}.list-tools input,.list-tools select{font-size:16px}.case-row{padding:20px 22px}.case-row-top{font-size:12px}.case-row strong{font-size:16px}.case-row-top .channel{font-size:10px}.case-row-bottom{font-size:12px}.status{font-size:11px}.case-detail{padding:20px 22px 30px}.back-link{font-size:12px;min-height:44px;margin-bottom:13px;padding:10px 0}.case-header :is(h1,h2){font-size:27px}.case-facts{margin-top:25px;gap:22px 18px}.case-facts dd{font-size:12px}.case-summary{font-size:13px}.detail-switcher{gap:22px}.detail-switcher button{font-size:12px}.entry-text{font-size:14px}.pf-app textarea{font-size:16px}.case-actions button,.entry-heading,.note-form button{font-size:13px}.overview-page{padding:27px 22px 36px}.page-heading{margin-bottom:29px}.page-heading h1{font-size:28px}.overview-page .section-heading{gap:14px;flex-wrap:wrap}.overview-page .section-heading h2{font-size:18px}.overview-row{gap:14px;padding:22px 0}.overview-row h3{font-size:16px}.overview-row p{font-size:12px}.overview-row-end{max-width:115px}.contact-row{grid-template-columns:1fr;gap:12px}.contact-row ul{padding-left:60px}.message-row-meta{gap:7px 12px}.message-row-meta strong{width:100%}.message-row h2{font-size:18px}}@media (prefers-reduced-motion:reduce){.case-row{transition:none}}